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childclinicUrgent cases are seen on the day. 

If your condition is not urgent, you can expect to see a GP within five working days, though you may have to wait longer if you want to speak to a particular GP. Please note, most of our GPs work part-time so there will be days when you will not always be able to see your doctor of choice. In this case, there is a duty Dr available at all times. 

We have a system of GP triage to allocate appointments. We prefer to speak to you first by telephone if it is a new problem so that we can advise you if someone other than the GP is best to deal with your symptoms.  This may be the Pharmacy, Physiotherapist, one of our nurses, our dispensary staff, or if very serious, we will recommend and ambulance.  Your GP will discuss with you when you ring the most suitable time to come in to surgery (if necessary).

Advance booked appointments should be made where:

  • GPs need to review or follow up from the last consultation
  • additional time and preparation are required, e.g. for minor operations and screening such as coil fitting, postnatal checks etc.
  • a patient needs to arrange release from work or school or to fit in with transport arrangements

Many appointments are available to book online.

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Follow-up appointments for chronic disease clinics and treatment room nursing can also be made in advance. As these appointments can be made several weeks ahead, please note they may need to be changed due to practice circumstances.

Appointments with doctors are scheduled for 10-15 minutes. If you know in advance that you require more than the full 15 minutes, please advise reception when making the call.

You can help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel or will be late
  • Calling for a home visit or urgent appointment before 10am
  • Ringing for a repeat prescription during the dispensary open times
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