Get online - Three things you can do to help
Some of you already know the benefits, others haven’t realised them yet – that’s means both to us as health care providers and to you our patients.
Mobile Tel numbers - update yours please
Currently 54% of our patients have a mobile number registered. We are aiming to increase this to 75%. Benefits – we can text you directly. This can be either as appointment reminders, clinic recalls, medication reviews and some of our clinicians are sending direct messages to patients. The Iplato messaging system provides a huge time saving for everyone and our patients love it (although I'm not sure one patient was happy with a text late at night). We send out an average of 300 automated appointment messages each week and another 200+ manual messages.
Online appointment booking, medication requests and viewing of medical records.
We now have 165 patients with full access to their records.
We currently have 1315 patients with Live access (meaning that they can order meds, appts, message and see Immunisations and allergies), but the 165 with full detailed access can view their consultations details, see their letters to and from hospital and see their test results.
UCLAN GP/Nurse Training event
We are working closely with University of Central Lancaster to develop joint training and mentorship for newly qualified GPs. Please Joint GP/NP/Nurse training with GP/Nurse Colleagues.
Finally – at flu clinic we were fortunate to be joined by John Popham. Who's John Popham I hear you say........
John joined us to chat with people about Digital everything – especially Health. Have a read of his summary from the event.
Please tell everyone in the community as we want to help people to understand that over time – more and more things will be available online and we would like to help you to access the most beneficial things.
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MenACWY vaccination - born between 01/09/1998- 31/08/1999?
From April 2017, all those aged 17 and18 years old (born between 01/09/1998- 31/08/1999), most of whom will be leaving school in summer 2017, became eligible for MenACWY vaccination and are invited for vaccination.
It is important that all of this cohort, not only those going on to higher education, have the opportunity to be vaccinated. In addition, the following individuals should be immunised opportunistically with MenACWY conjugate vaccine if they present before their 25th birthday:
- Anyone born on or after 01/09/1996 who has missed routine school (administered in school years 9/10 at 13-15 years) or catch-up MenACWY vaccination in older age groups;
- New entrants to higher education (university freshers) who have not yet been immunised with Men-ACWY vaccine.
MenACWY vaccine should be given to all eligible individuals who have not received this vaccine regardless of their MenC vaccination history. This is also a good opportunity to check MMR status and vaccinate where needed. You can see your immunisation status on your patient records if you are registered for Patient Access. For more information, Patient Online services
New Service - Persistent Physical Symptoms service
A new service for people with Chronic Fatigue, Fibromyalgia, Irritable Bowel Syndrome and Medically Unexplained Symptoms is available with a wide range of clinical professionals to help you manage your long term symptoms. These include Physiotherapists, Occupational Therapists, Psychologists, CBT Therapists, Rehabilitation Assistants and a Pain Medication Consultant. Working with the service will give you access to tools to support the management of your symptoms, and help you understand how and why your symptoms affect you. You will learn how you can improve the quality of your day-to-day life. For more details check out the PPSS website
Raising concerns - practice complaints process
Complaints leaflet Complaints procedure
Whilst we know that we don’t always get it right, we do want to know about this. We understand that there are times when you are not well or are worried and may not be yourself. Our staff try their best to help and usually deal with any concerns informally but if you wish to raise a concern more formally, please ask to speak with our Practice Manager. As a learning organisation we will all benefit from knowing when things have gone wrong and often share (anonymously) events within the practice to avoid things happening again, so please do contact us if you have any concerns. If you prefer, you can make any suggestions or join the Patient Group, just let us know. Unfortunately, the practice is unable to respond to individual comments on Social Media but we would be happy to assist patients if they contact the practice directly and we welcome feedback about our services.
We very much enjoy the support from the patients we have at Seascale and Bootle and wish to continue providing you with the best care we can. Thank you to all of you who send in tokens and messages of appreciation – it helps us immensely and gives us a boost.
Bootle Changes opening days March 2018
We've had a bit a of swap around with the Doctors so from the New Year we are alternating Wed/Fri at Bootle.
If you are a campsite, hotel, B&B or guest house owner who has visitors staying with you, we would advise visitors to contact NHS 111 in the first instance for advice if you need medical help. If a Doctor is required, they will guide your visitor to the nearest suitable service and give an estimated time that your visitor should be seen. We may have to direct people to Fellview Healthcare at Cleator Moor as they are open longer and are the nominated practice in Copeland to see visitors from out of the area. They prefer you to call first so they can give an approximate time. We can treat minor injuries; superficial cuts, burns, sprains & strains of joints & muscles, but we cant x-ray so if you think it’s a fracture, A&E are best. We will however, still treat immediately necessary Medical conditions but please don’t walk in – telephone first and then we can advise. You may wish to download this poster NHS 111 advice for visitors to Cumbria for your information areas.
Together with members of our Patient Group and with financial support from the Seascale and Bootle Health Practices Charity Fund, weve created a new guide for our existing patients to explain why things have changed and to help you to get the best from our services. This is the updated Edition, Oct 2017 and we'd like your views about information to include in the next edition. Have a good think and tell us which questions you want the answers to. Suggestions already made for the next edition: change the photos each time to reflect our local landscape; add in which Drs have specialist areas of interest, i.e. dermatology, minor surgery, drug & alcohol; where should local visitors who aren't registered with us go for minor illness?; what does the Patient Access medical record look like before I register for it?
Thank you to everyone who completed feedback forms in the surgery or took the time to complete the online feedback form. The Inspector commented that he hadnt ever received so much feedback online before and was intially alarmed as his email system pinged with the message 'concern about Seascale Health Centre'. I dont think they usually get positive feedback through that route so he was pleasantly surprised when he opened the majority of the messages. Now we await the report which has to go through all kinds of quality checking so we expect it around the end of Sept time and will let you know as soon as we know.
GP Survey results
Thankyou to the patients who took the time to complete the GP survey results. Of the 222 surveys sent out, 119 were returned, that's a 54% completion rate. These responses help us to focus on the things that matter to patients and even if we can't always resolve, at least we can provide you with an explanation why. You can see the detailed responses here and also compare us to other local practices.
Friends & Family survey
Thank you to the patients who kindly took the time to complete our friends and family test Text message in July - 95 patients in total responded, 85 were extremely like to recommend us to others and 9 were likely. Only 1 patient was dissatisfied but all feedback is helpful. You can also rate your experience after your appointment in the surgery, there are simple forms at Reception. It's a simple score of 1-5 but there is space to leave comments if you would like to, click here Friends and Family test
Please do try this system - those that use it think its great.
Would you like to check your consultation record to be sure you understand?
Would you like to read your consultant info to make sure you understand, what happens next and what you should do?
Would you like to see a list of your significant events with info to help you tell your story 100 times?
Would you like to check your blood test results so you can monitor without repeatedly ringing the practice & share to avoid repeating tests?
These are all good reasons to have access to your records online and we are increasing the numbers of patients who not only order repeat medication and book appointments online but wish to have full access to their records. Please contact us for more information if you are interested and we will help you with this. More information can be found at Patient Access
You can also use the same system to book appointments, send us messages, arrange a telephone call, order your repeat medication and view your records. There is an app you can download to use on any mobile device so you can contact us whilst on the move. To make sure you book the right appointment, please read the following guide. Patient Access welcome letter Booking Instructions
Information and Communication needs - tell us how we can improve
All organisations that provide NHS or adult social care are required to follow the new standard and to help, we must do five things:
Ask people if they have any information or communication needs, and find out how to meet their needs. Record those needs clearly and in a set way.
Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
NAMED GP SCHEME
This is to let you know that all patients have been assigned a named GP who is responsible for their OVERALL care at the Practice. At the moment, this is your usual GP and it normally noted on any correspondence from us. However, this does not stop patients from seeing any of our other regular doctors if your Usual GP is not in. If you are still unsure who this is, ask the next time you are in and we can change this for you if necessary
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. See here for details of the last financial year
Vacancies in the surgery
Please click here to see latest vacancies.
When should I worry - your guide to the coughs and colds season
This is a Useful guide to check through before contacting us if your or your family have coughs colds earache or sort throats.
Self Care and Sympton Checker - have you looked here first?
Many minor illnesses will sort themselves out after a little while and there is a wealth of information available on our Self Help information pages. There is also a wonderful Symptom checker to help you decide what may be wrong and if you need to see a GP or not. Why not try them first to get more information about whats wrong and come ready to have a discussion about how to get better.
Patient group next meeting - next meeting planned for Sept 2017 (date tbc) - 3.30pm at Seascale Health Centre
Seascale and Bootle patients group is now in its fifth year. If you would like to find out more click here or have a look at our patient group pages to see what the group have been discussing on your behalf. If you have any suggestions, please send them in using this suggestions form
Shared Decision Making and Decision aids
Our patients tell us that they value being partners with Doctors and Nurses when in comes to making decisions about their health. Sometimes not everything can be completely sorted by our team in the practice and you may need to be referred onto specialists for futher advice. We think its important for you to understand what the options are and you will make the best choice if you are informed. Check our Shared decision making pages for more information
Repeat Prescription ordering - please dont run out of medication
We're sure most of you arrange your repeat prescriptions with plenty of time to spare. You can order up to two weeks in advance and we recommend setting yourself a reminder to do this, on your calendar, on your 'phone or in your diary. We urge you to try and use our online ordering system to order your medication. We have over 3000 patients now registered. Once you are registered, its easy to place your order then check if it has been received. If you currently order repeat prescriptions over the telephone or at the Dispensary hatch and would like to use the internet to do this - we will be glad to help you get started. If you would like a quick preview of Patient Access for online services, click here. Some patients have expressed concern over the security of the system and have asked for further information. EMIS have provided the following reply to reassure you with this concern. security statement from EMIS
Future practice closure dates for training -
The practice is closed for essential training one afternoon each month. The surgery telephone is switched over to Cumbria Health on Call for the afternoon and evening. Please follow this link for the remaining dates this year.
Automated Arrivals screen - Feel free to use it whenever you arrive over 2000 patients have used it so far
At last, we can offer you the choice to self check-in or wait for a receptionist. Since its arrival over 2000 patients have used this to check themselves in. Thank you for having a go. Bootle patients especially, find it better than standing in the queue. If there are a few people at the reception desk, or our receptionists are busy taking calls, please do feel free to check yourself in. If there are any problems, our receptionists will be more than happy to help you so don’t worry – you can’t get it wrong!
And just in case you are concerned………..it is not intended to replace our wonderful, knowledgeable receptionists, its here to help them as well as you. Please don’t feel that you will be taking away part of their job – this is just another way of helping them to have the time to support patients who may have complicated appointment enquiries or those who are using the telephone to get through to the surgery. Seriously, they are not offended if you choose the Self check in rather than waiting for them at the desk.
It is also intended to allow a degree of privacy to those patients at the reception desk, so they can deal with our receptionists comfortably without feeling the pressure of a queue forming behind them.
Follow us on Twitter @SeascaleHC if you want to see latest information from the Health Economy, our Partners in Cumbria and general health and wellbeing advice and guidance.
We set up an account so we can post quick messages as well as to share health information with you. Why not follow us if you prefer Facebook to Twitter.
Care Data - **DATA EXTRACTION STILL ON HOLD UNTIL FURTHER NOTICE**
We are still awaiting confirmation of the start date for this programme - we will update you as soon as we are able to. Information about you helps the NHS to provide better care. It is important that the NHS use this information to plan and improve services for patients. Please see here for more information
Physiotherapy waiting times
Although we usually have two Physiotherapists on site, during the holiday period, they are not covered by the local hospital that employs them. To avoid a long waiting list build up, Physios have recommended that patients watch the attached Taking control of your Back Pain video for things that may help whilst you wait.
Prescription charges are increasing from 1st April to £8.40 per item
Got a minor injury? - you don't have to go to A & E, come here instead
If you have a minor injury, and you don't want to have to wait in A & E, please ring the surgery first to check if we can help and we will "squeeze" you in where we can! Please dont just Walk in as we may not have a GP or a nurse on the premises. ALWAYS ring first to get advice because we cant help you in every case. All suspected fractures still need to go the hospital, as we don't have x-ray facilities here yet. Ring reception for more details.
New self help group for people affected by depression
The group will meet on the third Tue each month at 7.30pm, Bradbury House Daycentre. If you would like to find out more, please contact Sheila on 019467 25251, email firstname.lastname@example.org or Joan on 019467 25475.
Sexual Health Service change of Telephone number
The Cumbria Sexual Healthine have changed their number to 0845 371 4037. If you are concerned about your sexual health, please ask to make an appointment with Dr Illsley at the surgery, as our specially trained GP in this service.
Urgent - Local drivers needed for the Voluntary Car scheme, especially in the Gosforth, Seascale & Bootle area
If you would like further information, please contact Anne Williams on Gosforth 019467 25518
or the Muncaster Microbus, 01229 717229