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When our GP practice is closed, patients should call the NHS 111 service by dialing 111.  All calls are free from landlines and mobile phones.

What is the NHS 111 service?

A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year

The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and the capacity of local service

When should I use the NHS 111 Service?

  • When it’s not a life threatening situation, and therefore is less urgent than a 999 call
  • When visiting your own GP isn’t an option, for instance when the GP Practice is shut or you are away from home
  • When you feel you cannot wait or are simply unsure of which service you require
  • When you require reassurance about what to do next

Your needs will be assessed and advice offered or arrangements made for you to see a doctor.   You may be requested to attend their treatment centre at the West Cumberland Hospital, Whitehaven, for a more efficient assessment and treatment. 

Further information can be found at NHS Choices 111

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Don't delay! Call 999 for an ambulance if you experience any of the following:
  • Severe chest pain, especially with any of the following symptoms:
    • breathlessness
    • sweating
    • pain travelling elsewhere such as ...
      • arm
      • neck
      • throat
      • jaw
    • nausea and / or vomiting
    • any loss of consciousness or complaining of feeling faint or light headed
    • a history of heart disease
    • suddenly feel generally unwell
  • Sudden loss of consciousness or collapse at the time of the call
  • New and persistent unresponsiveness
  • Severe breathing difficulties – sudden onset or worsening
  • Severe or uncontrollable bleeding
  • Uncontrolled fits, especially in children
  • Suspected allergic reaction, causing any of the above symptoms or swelling of the nose or mouth
  • Sudden palpitations (‘fluttering of the heart’) ONLY IF accompanied by fainting or loss of consciousness

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website